Privacy Policy

1. Who We Are

FusionMed Cosmetic Centre ("FusionMed," "we," "us," or "our") operates medical aesthetic and wellness clinics in Toronto, Ontario. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

• —Contact information — name, email address, phone number
• —Appointment and booking details submitted through our booking platform
• —Health and treatment information provided during consultations (collected in clinic, governed by applicable healthcare privacy law)
• —Communications — messages, inquiries, or feedback you send us
• —Website usage data — pages visited, time on site, referring URLs (collected via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• —Schedule and manage your appointments
• —Respond to inquiries and provide client support
• —Send appointment confirmations and reminders
• —Inform you of relevant promotions or new services (you may opt out at any time)
• —Improve our website and services through anonymised analytics
• —Comply with legal and regulatory obligations

4. Discretion & Confidentiality

We understand that your treatments and health information are deeply personal. FusionMed treats all client information with strict confidentiality. We do not share, sell, or disclose your personal or treatment information to third parties for marketing purposes. Our team members are bound by confidentiality obligations, and all health-related records are handled in accordance with applicable Ontario privacy legislation, including PHIPA (Personal Health Information Protection Act).

5. Sharing of Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• —Service providers — booking platforms (e.g. Fresha) and email tools that operate under confidentiality agreements
• —Legal requirements — if required by law, court order, or regulatory authority
• —With your consent — for example, if you agree to be featured in a before/after case study

6. Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. This data is aggregated and anonymised — we do not use it to identify individual visitors. You may disable cookies in your browser settings; some site features may be affected.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with Ontario regulatory requirements. You may request deletion of your non-health personal data at any time.

8. Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Request corrections to inaccurate information
• —Withdraw consent for non-essential communications at any time
• —Request deletion of your personal data (subject to legal retention requirements)

9. Security

We implement reasonable technical and administrative safeguards to protect your personal information from unauthorised access, disclosure, or misuse. No method of transmission over the internet is entirely secure; we take all reasonable precautions but cannot guarantee absolute security.

10. Contact Us

For privacy-related questions, requests, or concerns, please contact us: